The financial services and banking industry is actively adopting conversation. Today we are surrounded by gadgets and applications that listen, analyze, and answer our questions and concerns. We easily share information that we’ve used to keep private, helping companies get insights into how we choose, shop, and pay. Conversational banking is forcing the next wave of digital growth. Artificial intelligence chatbots are skyrocketing and becoming an essential part of our daily life, thanks to progress in natural language processing (NLP) and speech capabilities.
Despite widespread misconceptions, Neuro-Linguistic Programming (NLP) is not only about communication and manipulations. And definitely not about the picks-up and sexual seduction. Never mind the Internet which is full of such articles and interpretations of NLP. NLP as a system was born in the 1970s. Richard Bandler and John Grinder wanted to know how people can become professionals in an unknown area in a short period. They start to work with world-famous experts such as Virginia Satir, Milton Erickson, and Fritz Perls.