The financial services and banking industry is actively adopting conversation. Today we are surrounded by gadgets and applications that listen, analyze, and answer our questions and concerns. We easily share information that we’ve used to keep private, helping companies get insights into how we choose, shop, and pay. Conversational banking is forcing the next wave of digital growth. Artificial intelligence chatbots are skyrocketing and becoming an essential part of our daily life, thanks to progress in natural language processing (NLP) and speech capabilities.